Terms of Service
RECURRING SUBSCRIPTION - FOUNDING SUBSCRIBERS
Founding Subscribers will be asked to place their order again ("membership order") after the first shipment has been sent. This is to avoid automatic charges to your account before we reach our minimum membership to begin production. Thank you in advance for your cooperation!
Upon placing your membership order, you will automatically be billed on the 15th day of the month (or the closest business day) a rate of $32.00 for your subscription, plus $12 for flat-rate shipping. These rates will be honored for continuous bills up to 24 months after your initial order, then they will automatically adjust to the current rate at that time. If you cancel your subscription, then subscribe again, you will pay the current rate as of your most recent subscription date.
All regular subscribers will automatically be billed on the 15th day of the month (or the closest business day) for their agreed rate plus flat-rate shipping fees. All rates are locked for users for a period of 12 months from the subscription start date, then will adjust to the current rate. Rates are only locked for continuous subscriptions. If you cancel your subscription, then subscribe again, you will pay the current rate as of your most recent subscription date.
I PLACED MY ORDER - NOW WHAT?
Once we reach 30 Founding Subscribers, we will begin fulfilling orders. You will receive an email notification when this happens and when to look for your first Simple Suppers box!
We will ship your order to the shipping address that you give us during check-out. Please double-check that this address is correct! We send out all communication about your order - including the tracking number of your order, once it ships - to the email address you use on your order.
If USPS or FedEx does not ship to the location on your invoice, we cannot guarantee that the package will get there and do not recommend shipping to that location. Be sure to choose a location you know can received mail. If the package is returned due to the mail carrier being unable to deliver it, you will be responsible for the cost to reship the package to another address.
Shipping is currently a flat rate of $12.00 per month in addition to the cost of your subscription.
CAN I SHIP AN ORDER TO A GIFT RECIPIENT?
Absolutely! Simply make sure that the "Ship To" address is filled out to the correct person and location during check-out, as all orders are shipped to the address and person listed on the sales invoice. Let us know in the "NOTES" section during check-out if you would like us to include a free gift message!
USE THE WRONG ADDRESS ON YOUR ORDER?
Don’t panic and contact us ASAP! Email us at Stephanie@simplesuppers.net and let us know what happened and provide the CORRECT shipping address. If your order has not yet shipped out, we can update your order with the correct information.
It is very important you contact us quickly – if your order has already shipped, Simple Suppers will not refund the order or replace the order for free.
MY ORDER SHOWS THAT IT WAS DELIVERED, BUT I CAN'T FIND IT. WHAT DO I DO?
It's rare - but things do happen sometimes with the mail. Here's what you need to do:
1. Verify the shipping address on your order confirmation is correct.
2. Look around the delivery location for a notice of attempted delivery. (Is there a sheet of paper stuck on your door or inside your mailbox?)
3. Look around the delivery location for your package. (Was the package left near your back door? In the front bushes?)
4. Check with neighbors and others at the delivery location, to see if someone else accepted the delivery.
5. Contact your local post office, to see if they are holding the package. (The post office may not have been able to delivery the order for some reason.)
6. Wait 48 hours. Why? Because packages can show as delivered via USPS, but still actually be in transit.
We are happy to help you figure out what happened. However, talking directly to your local post office often is the fastest way to solve the problem.
If you believe your package has been stolen after taking these steps, please contact us and we will work with you to file a stolen package report (mail theft is a federal crime in the U.S.) and arrange to re-make your order.
THE POST OFFICE SAYS THEY ARE UNABLE TO DELIVER MY PACKAGE. WHAT DO I DO?
If for some reason the post office is unable to drop off your order, you will need to go to your local post office branch to pick up your package. If you don't pick up your package from the post office, then USPS will return the order to us after a period of time. If your package is returned to us, then we will assume you have refused delivery.
Your privacy is very important to us. We do not sell or rent any of your personal information to any third party. Your information is used for the sole purpose of completing your purchase or contacting you regarding your purchase.
However, if you've come into our site through Pinterest, an FYI: If you are using Pinterest's buyable pins, there is a sales conversion tracking tag that Pinterest uses that collects data to measure advertising effectiveness. (We don't have access to that info - but Pinterest does.)
WHAT IS YOUR RETURN POLICY?
We want you to be extremely satisfied! Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged - and come with proof of purchase, such as a copy of your order confirmation that was emailed to you when you placed the order.
We must receive the product(s) within 14 calendar days after the package has been delivered, according to the delivery tracker. After that point, due to the nature of food products, we cannot accept returns.
Buyers are responsible for shipping charges to return the product(s) to us.
HOW DO I RETURN MY ORDER?
Contact us by email at firstname.lastname@example.org to make arrangements for a return, as return authorizations are required. With the return authorization, we will provide the shipping address for you to return the order to. Next, please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail - as there is a certain amount of postal insurance that comes automatically!)
Once we have received your return, and inspected the products, we will email you to let you know your return has arrived and we will process your refund.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
We are happy to replace your order if a package arrives extremely damaged. Please take photos and send them to email@example.com and we will replace appropriate parts of your order.